Terms of Service

Last updated: 21 April 2026.

These Terms of Service (“Terms”) form a legally binding contract between you (“you”, “Your business”) and VoxQuote (“we”, “us”) governing your access to and use of the VoxQuote web and mobile application (the “Service”). By creating an account or using the Service you accept these Terms.

1. Who we are

VoxQuote is operated in Australia. If we are required to provide a registered business name and ABN, we will do so on request. Contact: support@voxquote.com.au.

2. Your account

• You must be at least 18 and legally able to enter into a contract. You are responsible for everything done under your account, including by your team.
• Keep your login credentials private. Notify us without delay if you suspect unauthorised access.
• Information you provide (business name, ABN, contacts, quote content) must be accurate and kept up to date.

3. Your customers & content

You retain all intellectual property rights in the quotes, customer details, transcripts and photos you upload (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, and adapt Your Content solely to operate and improve the Service for you.

You confirm you have the right to collect and share your customers' details with us for the purposes of the Service, and that you will comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in relation to those details.

4. Voice transcription & AI extraction

The Service transcribes audio you record and uses AI to extract structured quote details. We do not guarantee that transcription or extraction is 100% accurate and you are responsible for reviewing every draft before sending it to your customer. We are not liable for errors, omissions, or misquotes arising from AI output that you accept and send.

5. Fees and refunds

• A free tier is available, with usage caps stated in-app.
• Paid plans are billed in advance in AUD and include GST where applicable. You authorise us (or our payment processor, Stripe) to charge the payment method on file on the same day each billing period.
• You may cancel at any time effective at the end of the current period.
• 14-day money-back guarantee. If you cancel within 14 days of your first paid charge on a monthly plan, email support@voxquote.com.au and we will refund the full first month. Annual subscribers who cancel within 14 days of the first annual charge receive a pro-rated refund for unused days. After the first 14 days we do not provide refunds for partial periods, except where required by the Australian Consumer Law consumer guarantees (which we do not exclude or limit).

6. Quotes you issue to your customers

Quotes you generate are contracts between you and your customer. We are not a party to those contracts. When your customer accepts a quote through the Service and signs by typing their name, they are entering into a contract with you on the terms of that quote. You remain solely responsible for performing the work, invoicing, GST compliance, and any warranties.

7. Payments (Stripe)

Where you generate a Stripe payment link for a customer, funds flow through Stripe under Stripe's terms. Disputes, refunds and chargebacks are between you, your customer, and Stripe.

8. Acceptable use

You must not use the Service to send spam, misleading, defamatory or unlawful content; to impersonate another business; to bypass our rate limits or security; or to violate any Australian or applicable overseas law. See our Acceptable Use Policy for more.

9. Availability & consumer guarantees

We provide the Service on an “as is” and “as available” basis and do not promise the Service will be uninterrupted, error-free, or meet your specific business needs. Nothing in these Terms excludes or limits any non-excludable consumer guarantee you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) — which continues to apply in full.

10. Liability

To the maximum extent permitted by law:

• Our total aggregate liability to you in any 12-month period is limited to the greater of (a) the fees you paid us in that period, or (b) A$100.
• We are not liable for indirect, special, incidental or consequential loss, lost profits, lost revenue, lost customers, or loss of data.
• You release us from any liability arising from the accuracy or contents of quotes you generate and send to your customers.

11. Termination

You may close your account at any time. We may suspend or close your account if you breach these Terms, if required by law, or if the Service is discontinued. On termination we will hold your data for up to 30 days before permanent deletion, so you can export it.

12. Tax invoice & GST compliance

If you are registered for GST, quotes and tax invoices you generate through the Service must comply with the A New Tax System (Goods and Services Tax) Act 1999 and ATO tax-invoice requirements (supplier's identity and ABN, date, description, GST amount, and — for supplies over $1,000 — the recipient's identity). The Service provides a template; you are responsible for the accuracy of ABN, GST treatment, and any withholding.

13. Spam Act & Do Not Call

When the Service sends SMS, email, or WhatsApp on your behalf:

• Recipient consent warranty. You warrant that the recipient has either (a) requested a quote from you, (b) an existing business relationship with you (a paid invoice, an accepted quote, or a verified inbound lead through our widget), or (c) given you express consent to receive commercial electronic messages under the Spam Act 2003 (Cth). Importing a phone contact list and sending commercial messages to those contacts does not by itself satisfy this warranty.
• Every message includes your identity and a working unsubscribe mechanism where the Spam Act requires one.
• You must not use the Service to contact numbers on the Do Not Call Register without a proper exemption. The responsibility to check the DNC Register before sending marketing messages sits with you, as the sender.
• We reserve the right to throttle or suspend accounts whose send patterns look like bulk cold outreach (many recipients with no prior customer record) to protect our compliance posture, in line with the Acceptable Use Policy.

14. Unfair contract terms

We intend these Terms to be fair. If any term is found to be unfair under the Unfair Contract Terms regime in the Australian Consumer Lawand the ASIC Act 2001, that term is void to the extent of the unfairness and the rest of these Terms remain in force.

15. Indemnity

You indemnify us against any loss we suffer because of:

• quotes or invoices you issue (including accuracy, GST, licensing);
• unauthorised use of your account by you or your staff;
• messages you send to recipients who had not consented under the Spam Act;
• content you upload that infringes a third party's rights.

This indemnity does not limit your rights under the Australian Consumer Law.

16. Force majeure

Neither party is liable for failure to perform because of events beyond reasonable control — natural disaster, fire, telecoms outage, cyber incident, government action, AI-provider outage, or similar.

17. Assignment

You cannot assign these Terms without our written consent. We may assign these Terms (e.g. on a sale of the business) on notice to you.

18. Severability & entire agreement

If any term is unenforceable, the rest stay in force. These Terms, the Privacy Policy and the Acceptable Use Policy are the entire agreement between you and us on the subject matter.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia. The courts of NSW have non-exclusive jurisdiction — you may also bring proceedings in your home state.

20. Changes

We may update these Terms. If we make material changes we will notify you by email and show a notice in-app at least 14 days before they take effect.

21. Contact

Questions? legal@voxquote.com.au.